DLA Piper / Technical Support Engineer

Sep 2022 - Present, Poland

• Experienced IT professional with a strong foundation in IT service management, cloud technologies, and DevOps practices. Proficient in ITIL frameworks, ITSM tools, and cloud platforms like Docker, Kubernetes, Terraform, Google Cloud and Azure. Possesses solid programming skills in Java, Python, PowerShell, Bash, HTML, and JavaScript, along with expertise in database management using MySQL and SQL. Demonstrates proficiency in version control (Git, GitLab, GitHub) and CI/CD pipelines. Skilled in monitoring and troubleshooting systems using Elasticsearch and Grafana. Strong communication and negotiation abilities ensure effective collaboration with stakeholders.

Artiera Gp / Application Support Engineer

Feb 2020 - Aug 2022, Poland

• Experienced IT support professional with a strong track record in troubleshooting hardware and software issues, providing effective communication to users and stakeholders, and ensuring system stability through maintenance and updates. Skilled in network troubleshooting, system installation and configuration, and root cause analysis to prevent recurring problems.